Social profiles marked as “Unavailable” are usually connected to another Viraly social set, either within the same workspace or a different one. Each social profile can only be linked to one Viraly social set at a time.
📝 If you’re experiencing issues with Facebook pages or Instagram accounts not appearing in the list, or facing difficulties in connecting them, check out our Troubleshooting Instagram connections and Troubleshooting Facebook connections articles for assistance.
How to Resolve This Issue
To connect the social profile to your Viraly workspace, you will first need to disconnect it from the other Viraly workspace it’s currently linked to.
Solution #1: You might know the person who connected the social profile to Viraly
If you or someone you know might have access to the Viraly workspace where the social profile is already connected, you’ll need to remove it from Viraly (or ask the person who connected it to remove it). You can do this by following the instructions in our guide on Disconnecting a social profile from Viraly. Once the social profile is disconnected, it will be available for connection in another Viraly workspace.
To jog your memory, consider if any of the following may be responsible:
- Former social media managers,
- Current or past team members at your organization,
- Old Viraly accounts you’ve used personally.
⚠️ Please note: When you disconnect a social profile from Viraly, all scheduled posts and analytics related to that social profile will be deleted.
Solution #2: You don’t know the person who connected the social profile to Viraly
If you’re unsure who currently owns the social profile in Viraly, you can reach out to our Customer Support team at contact@viraly.io. We’d be happy to help you track it down. To speed up the process, please provide the following details:
- The URL of the social profile (for example: https://www.facebook.com/ViralyIO).
- A screenshot showing the “Unavailable” status of the social profile to confirm your ownership.
This will help us resolve the issue as quickly as possible!