Having trouble with Viraly? Find solutions to common issues including connection problems, failed posts, and account errors. Browse by category or use the quick links to find help fast.
Table of Contents
Common Issues & Quick Fixes
Start here for the most frequently encountered problems:
| Issue | Solution |
|---|---|
| Post failed to publish | Troubleshooting Failed Posts |
| Instagram connection error | Troubleshooting Instagram Connections |
| Facebook page not showing | Facebook Page Not Listed |
| Instagram 400 session error | Fixing Instagram Session Invalid Error |
| YouTube upload limit reached | YouTube Upload Limit Explained |
| Facebook connection issues | Troubleshooting Facebook Connections |
Getting Started
New to Viraly? Start with these essential guides:
- Getting Started with Viraly
- Viraly Dashboard Overview
- Understanding Your Viraly Workspace
- How to Create Your First Post
- How to Connect a New Social Profile
Connecting Social Profiles
Learn how to connect and manage your social media accounts:
- How to Connect a New Social Profile
- Connect Instagram Account
- Connect Facebook Page
- How to Manage Social Sets
- Disconnecting a Social Profile
Connection Troubleshooting
Having trouble connecting or maintaining connections to your social accounts?
- Troubleshooting Instagram Connections
- Troubleshooting Facebook Connections
- Fixing the Instagram “400: Session Invalid” Error
- What to Do If Your Facebook Page Is Not Listed
- YouTube Upload Limit – What It Means and What to Do
Creating & Scheduling Posts
Everything about creating, scheduling, and managing your posts:
Scheduling
- How to Schedule Posts for a Future Date
- Drag and Drop Post Scheduling
- Setting Up Time Slots for Automatic Scheduling
- Adding Posts to Your Queue
- Using the Calendar View
- Switching Between Month and Week Views
- Using the List/Queue View
Creating Posts
- How to Create Your First Post
- Writing Effective Social Media Captions
- Creating Carousel Posts
- Posting to Multiple Channels at Once
- Adding First Comments to Posts
- Using the AI Caption Generator
- Using Hashtag Lists
Managing Posts
- How to Edit Scheduled Posts
- Duplicating Posts
- How to Delete Posts
- Saving Posts as Drafts
- Filtering Posts by Status, Channel, and Category
- Understanding Post Statuses
- Organizing Posts with Categories
- Post Approval Workflows
- Troubleshooting Failed Posts
Adding & Editing Media
Learn how to add and edit images and videos for your posts:
- Adding Images to Your Posts
- Adding Videos to Your Posts
- Media Library: Complete Guide
- Editing Images in the Media Editor
- Editing Videos in the Media Editor
Platform-Specific Guides
Detailed guides for posting to each social platform:
- Posting to Instagram
- Posting to Facebook
- Posting to X (Twitter)
- Posting to LinkedIn
- Posting to TikTok
- Posting to YouTube
- Posting to Pinterest
- Posting to Threads
- Posting to Bluesky
- Posting to Mastodon
Instagram-Specific Features
- Adding Collaborators on Instagram Posts and Reels
- Tagging Accounts on Instagram Posts, Reels and Stories
Analytics & Reporting
Track and analyze your social media performance:
General Analytics
Platform Analytics
- Viewing Instagram Analytics
- Viewing Facebook Page Analytics
- Viewing X (Twitter) Analytics
- Viewing LinkedIn Analytics
- Viewing TikTok Analytics
- Viewing YouTube Analytics
- Viewing Pinterest Analytics
- Viewing Threads Analytics
- Viewing Bluesky Analytics
- Viewing Mastodon Analytics
Link in Bio
Create and customize your Link in Bio page:
- Viraly Link in Bio: Complete Feature Guide
- Customizing Bio Page Themes
- Link in Bio Analytics
- Link in Bio Custom Domain
- Using Unsplash Images for Bio Page Backgrounds
Tools & Features
Explore Viraly’s powerful tools and features:
- Using the AI Caption Generator
- Viraly Hashtag Lists
- Link Shortening and Click Tracking
- Content Recycler: Automatic Reposting
- Idea Board
- Media Library: Complete Guide
Integrations
Connect Viraly with your favorite tools and services:
Bio Page Tracking
- Connecting Google Analytics 4 to Your Bio Page
- Connecting Google Tag Manager to Your Bio Page
- Connecting Meta Pixel to Your Bio Page
- Connecting TikTok Pixel to Your Bio Page
Email Marketing
- Connecting Mailchimp to Viraly
- Connecting MailerLite to Viraly
- Connecting Klaviyo to Viraly
- Connecting HubSpot to Viraly
- Connecting Brevo to Viraly
- Connecting Beehiiv to Viraly
- Connecting Kit (ConvertKit) to Viraly
- Connecting Aweber to Viraly
Team & Workspace
Manage your team and workspace settings:
- Managing Team Members
- Understanding User Roles and Permissions
- Restricting Team Members to Specific Social Sets
- How to Manage Social Sets
- Manage Notification Preferences
Account & Billing
Manage your account, subscription, and billing:
Account Settings
Subscription & Billing
- Viraly Pricing Plans Explained
- How to Upgrade to a Paid Subscription
- How to Cancel Your Subscription
- How to Reactivate Your Subscription
- How to Download Your Invoices
- Update / Remove Payment Methods
Affiliate Program
Need More Help?
Can’t find what you’re looking for? Here are additional ways to get help:
- Live Chat: Click the chat icon in the bottom-right corner of Viraly
- Email Support: Contact us at support@viraly.io
- Community: Join our community for tips and discussions